Defense Healthcare Management Systems

The Defense Healthcare Management Systems agency is seeking a vendor to provide comprehensive defense healthcare management systems. The agency needs to support the execution of services impacting the end-user experience and maintain a capability delivery roadmap. This roadmap must include Tier 1 and Tier 2 Help Desk support, training, change management, user adoption, and deployment services to ensure products, services, and systems are intuitive, enjoyable, and meaningful to end users. The agency requires a technology solution for each product or set of products where the provider handles software access and licensing, infrastructure and platform services, maintenance, and updates. The provider must also manage monitoring, security, compliance, and data management to meet agreed-upon service level agreements. Additionally, the agency is seeking an Electronic Health Record system that ensures a seamless system implementation with minimal business disruptions. Eligible organizations must be onshore United States organizations only. The agency requires the performance of the work to be conducted offsite. The agency is currently looking for proposals to determine the budget, and specific key dates or evaluation criteria are not specified in the initial request.