Employee and Family Assistance Program and Digital Wellness Services

The government authority in Nova Scotia is seeking a vendor to provide an employee and family assistance program alongside digital wellness services. The agency needs to solve the challenge of delivering comprehensive mental health and wellness support to a diverse workforce across all provincial locations, including isolated, rural, and remote areas. The requested services must accommodate the unique needs of various individuals and diverse groups within the province. The scope of work covers delivering counselling and wellness services through multiple modalities, including in-person, telephonic, video, and virtual options such as a mobile app and a self-service online portal. The agency requires that qualified professional counsellors and medical professionals conduct all counselling services. Additionally, the selected provider must deliver critical incident services, support transition planning for users requiring longer-term care, and offer specialized counselling, consultation, and advisory services for senior leaders, managers, and supervisors. Physical locations for in-person counselling must be accessible to users of all abilities, designed to maintain strict privacy and confidentiality, and appropriate for delivering therapeutic services. The agency requires the provider to accommodate and support user preferences regarding their choice of professional counsellor. Eligible bidders must be onshore entities located in Canada, and the performance of the work will take place onsite. Bidders can submit their proposals digitally via email or through the designated online portal. The agency has not disclosed a specific budget and is looking for proposals to determine the cost structure. The source document does not contain specific evaluation criteria or key dates for this opportunity.