Third-Party Administrator Service for Retiree Health Insurance Billing

The County benefits team is seeking a partner to provide third-party administrator services for retiree health insurance billing. The agency needs to solve the administrative challenge of managing health insurance and billing services for approximately 300 retirees and their dependents. This initiative aims to streamline billing processes and establish a reliable resource for retirees who have questions or concerns about their accounts. The project covers retiree health insurance billing processing, account balance maintenance, and demographic and enrollment updates. The selected administrator must establish a toll-free customer service telephone line or email contact to handle retiree inquiries directly. Additionally, the agency requires monthly and ad hoc financial reporting, a detailed implementation timeline, and communication materials designed for distribution to eligible and prospective retirees. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency allows the performance of all contract work to occur offsite. Proposals may be submitted digitally via email or through the designated online portal. The agency is looking for proposals to determine the budget for this initiative. The contract period will span two years from the date of award. Bidders must submit all questions regarding this opportunity no later than June 16, 2026.