Genetec Software

The agency is seeking a contract for security software, equipment, and support services to bolster day-to-day security operations and protect county assets from vandalism or theft. This requirement includes Genetec software support and a 24-hour emergency support program designed to complement existing campus-wide safety efforts for staff and guests. The scope covers all Genetec reader and camera advantage renewal connections for a three-year period, specifically including Genetec Advantage Renewal for Synergism Enterprise Reader. The requested services include three annual site visits to perform software installation, training, system configuration, and system health optimization. The contractor must also manage Genetec software and firmware upgrades, setup maps, and tracking during these visits. Technical support requirements dictate that the provider maintain 24/7/365 emergency telephone access to qualified staff. Emergency service requests require the commencement of technical repairs within one hour for remote assistance or two hours for on-site response. Bidders must be located onshore within the United States to meet eligibility requirements. Performance of the work will take place offsite, and the agency accepts digital responses via email or online submission. The initial contract period spans one year, though the software renewals cover a three-year term. All questions regarding this procurement must be submitted no later than June 3, 2026. The agency is seeking proposals to determine the final budget for these services.