Information Technology (IT) Management and Related Services

The government authority in Jackson, Tennessee, requires comprehensive information technology management and related services to reduce the risk of operational disruption and data loss while increasing compliance. The agency seeks a partner to provide complete monitoring and management of networks, endpoints, Microsoft 365, and server operating systems, including patch management and all user moves, adds, or changes. The scope includes network infrastructure design, cloud-based email encryption for all mailboxes, and periodic security assessment services to ensure robust information security. The selected provider must deliver iPhone endpoint security featuring antivirus, encryption management, remote-wipe, and remote-tracking capabilities. The agency requires remote diagnostic capabilities for all desktop and server operating systems alongside remote application or engineering support services as needed. Additionally, the agency expects analysis, project, and consultative services related to IT operations and specific business initiatives on an as-needed basis. Eligibility is limited to onshore organizations based in the United States. The work may be performed either onsite in Jackson or offsite depending on the specific service requirement. The contract period spans five years, and the agency is currently seeking proposals to determine the budget and cost structure for these services.