Medical Operations Coordinator Center Services

The government authority in Indianapolis, Indiana, seeks a vendor to develop, implement, and operate a real-time medical operations coordinator center. This project aims to strengthen healthcare infrastructure by collecting, analyzing, and disseminating hospital-capacity information across the region. The agency requires the establishment of governance, protocols, systems, and specific activation triggers to manage patient flow effectively. The scope of work includes training EMS and hospital staff in transfer protocols, maternal and behavioral health transport, and alternative destination pathways. The selected provider must operationalize the Healthcare Emergency and Hospital Capacity System for facility status and patient tracking. Integration of telemedicine and computer-aided dispatch systems into the center's services is necessary for enhanced care coordination and patient triage. The agency requires the maintenance and enhancement of the healthcare emergency platform to ensure statewide visibility and interoperability. The project involves adding leadership and clinical staff to support transfer prioritization and care-in-place consultation when referral beds are unavailable. The vendor must also identify secure, compliant software and equipment to address gaps in communications and statewide patient movement coordination. Eligibility is limited to onshore organizations based in the United States. Performance of the work will take place offsite, and proposals must be submitted digitally via email or an online portal. The agency is currently looking for proposals to determine the budget for this five-year contract period. A pre-bid meeting took place on May 20, 2026, and the deadline for all questions was May 27, 2026. The agency evaluates bidders based on their ability to meet the comprehensive technical and operational requirements of the coordinator center. Proposals must address all aspects of the healthcare emergency system integration and staffing needs.