Trash Account Management and Payment Processing Service

The government authority located in South Carolina is seeking a vendor to provide trash account management and payment processing services. The agency needs to solve the administrative challenge of managing device service requests and ensuring timely utility payments. The selected contractor must establish a help desk accessible via phone or web portal to receive, dispatch, track, escalate, process, and close service requests for devices. The scope of work requires the help desk call center to operate from 8:00 am to 5:00 pm local standard time. The agency requires the call center to be staffed sufficiently to ensure user wait times do not exceed three minutes. Additionally, the contractor must remit monthly payments for trash collection services on or before the specified due date each month to avoid late fees, service suspensions, or contract termination. Eligible bidders must be onshore organizations based solely in the United States. The agency requires all performance of the work to be conducted offsite. The authority is currently looking for proposals to determine the budget and has not disclosed a specific funding limit or key procurement dates in the initial solicitation.