Chemical Laboratory Maintenance Services

The government authority located in Austin, Texas is seeking a vendor to provide chemical laboratory maintenance services. The agency requires a guaranteed two business day onsite response for remedial repairs, alongside hardware and application telephone support. To keep operations informed, the agency needs periodic email communications regarding software, application, and service bulletins. The scope of work demands priority dispatch for contract customers and a target response time of twenty-four hours for any downed instrument. The selected vendor must also guarantee a call-back time of four hours. Although the agency is located in Austin, the performance of the work will be offsite, requiring the vendor to carry out the work in their own office location. Eligibility is strictly limited to onshore organizations based in the United States. The agency has not disclosed a set budget and is currently looking for proposals to determine the cost. All questions regarding this opportunity must be submitted to the agency no later than June 5, 2026.