Computer Maintenance Management System

Salt Lake City Community College is seeking a cloud-hosted, web-based, and mobile-friendly Computer Maintenance Management System to replace its current platform, Sprocket. The agency requires a solution that supports unlimited users across Windows, Android, and iOS devices while providing core functionality for work orders, preventive maintenance, asset management, and billing. The system must facilitate real-time notifications for technicians and supervisors and include configurable workflows, role-based permissions, and Single Sign-On capabilities. The project scope encompasses full system implementation, including setup, configuration, testing, and data migration from the existing Sprocket system. The agency prefers a solution that integrates with institutional platforms such as Banner, HR, payroll, and finance through APIs or flat files. Bidders must provide a dedicated implementation specialist, a comprehensive project plan, product documentation, and a fully documented data schema. The agency requires comprehensive training for users and administrators alongside role-based documentation and process flow diagrams. Eligibility is limited to onshore United States organizations, and the performance of work will occur offsite. While the agency has not disclosed a specific budget, all formal questions regarding the solicitation must be submitted by June 10, 2026.