Specialized Transportation Services Operating Assistance Program Services

The Detroit, Michigan government authority is seeking a vendor to provide specialized transportation services operating assistance program services. The agency needs to deliver safe, reliable, and equitable non-emergency, demand-response transit services to seniors and persons with disabilities. Through this program, the agency aims to increase accessibility and mobility options for these vulnerable populations while maintaining high customer satisfaction and service quality. The scope of work requires the vendor to manage and operate the demand-response transportation services within strict funding limits, vehicle availability constraints, and fluctuating service demand. The vendor must perform all administrative and operational work offsite at their own office location. Operating hours for the service will be determined based on rider needs and specific program requirements. Eligible bidders must be onshore organizations located within the United States. The agency is looking for proposals to establish the budget and cost structure for these services. Bidders must submit all questions regarding this opportunity no later than June 8, 2026.