New Zealand - Ticketing Management Service

Invercargill City Council requires a comprehensive ticketing management service to handle event setup, sales, admissions, and financial reconciliation. The agency seeks a solution that operates across online, phone, counter, and box office channels while providing live data access and scanning equipment for venue entry. The provider must manage diverse event configurations including seating maps, pricing structures, discount codes, and group bookings for both everyday and high-profile events. The scope covers the delivery of an intuitive, mobile-friendly purchase interface and secure payment processing for major debit and credit cards. The system must support digital ticket delivery, physical issuance, and fraud prevention controls through barcode or QR-based validation. The agency requires robust reporting capabilities on sales, revenue, and customer trends, alongside the ability to manage refunds, exchanges, and event transfers. The solution must accommodate multiple venues, reserved seating, and capacity controls while supporting add-on purchases like merchandise and memberships. The agency specifies that the provider must offer tiered user permissions so staff can access live sales and reporting data relevant to their roles. Integration with existing council systems and support for accessible seating requirements are also mandatory components of the request. Eligibility is restricted to New Zealand organizations. The provider will perform the work offsite and must submit all responses digitally via email or the online portal. The agency is currently seeking proposals to determine the budget and final costs. All clarifying questions regarding this opportunity must be submitted no later than May 25, 2026.