Behavioral Health Coordinated Access Model Services

The Pinellas County government authority in Clearwater, Florida is seeking a vendor to provide behavioral health coordinated access model services. The agency needs to establish a centralized system that accepts intakes through phone, text, chat, and email using the Care About Me portable vanity telephone number and active web address. This initiative aims to streamline intake, assessment, and scheduling services while prioritizing urgent contacts from 911, emergency medical services, and law enforcement in the telephonic queue. The selected provider must supply clinical team staffing and administrative program management leadership. The scope of work requires the vendor to utilize the county platform for information collection, assessment, appointment booking, system-level analytics, and data sharing. Additionally, the vendor must provide comprehensive call data and metrics to the agency. The agency requires the vendor to conduct provider and referrer outreach and recruitment to expand the network. Promoting awareness and increasing utilization through a comprehensive marketing plan represents a significant priority for this program. The vendor must collaborate with county marketing teams and third-party marketing vendors by serving as speakers, subject matter experts, and local representatives at events. Eligible bidders must be onshore organizations based entirely in the United States. The performance of all contracted work will take place offsite. Bidders must possess the financial resources, staff, and organizational structure sufficient to support these operations. The agency is seeking budget proposals for a contract period that will span three years. Bidders must submit all questions regarding this opportunity no later than June 10, 2026. Final responses must be submitted digitally via email or through the designated online portal.