Cloud-Based Unified Communications Solutions

The agency is seeking cloud-based, on-premises, and hybrid unified communications solutions to improve collaboration, enhance service delivery, and streamline communications across multiple platforms, devices, and locations. These solutions must meet the various operational, regulatory, and compliance requirements of the state. The requested cloud-based solutions must offer flexibility, scalability, and simplified maintenance through vendor-managed platforms hosted off-site. The agency requires on-premises solutions for authorized entities that need complete control over their communications infrastructure due to security, compliance, or operational needs. Hybrid solutions must combine both cloud and on-premises components, allowing authorized entities to maintain critical systems locally while leveraging cloud services for scalability, remote access, or specific functions. The unified communications solutions may support capabilities such as voice calling, messaging, video conferencing, contact centers, collaboration tools, customer engagement, AI-driven chatbots, and integration with ticketing, CRM, workflow systems, pre-built APIs, SDKs, CAD, NG911, GPS, Live Interpretation, Transcription, Smart911, and tools to embed communication features into existing applications. Bidders must be onshore USA organizations only to be eligible for this opportunity. The agency requires the performance of the work to be conducted offsite. The agency is looking for proposals to determine the budget and will award a contract period of one year. The agency will hold a pre-bid meeting on June 9, 2026.