Salesforce Customer Relationship Management Software

The agency is seeking a vendor to provide Salesforce Customer Relationship Management software, maintenance, and support to ensure reliability and seamless connectivity for its transportation services. The selected vendor must offer software maintenance and update services as recommended by Salesforce, including all updates, upgrades, enhancements, features, and changes developed during the contract. The agency estimates approximately 340 hours of support per year and requires the vendor to advocate on its behalf to resolve any issues with Salesforce. The scope of work requires the vendor to notify the agency of any maintenance that will take the software offline. Support requirements include 24/7 email support and phone support during business hours from 8:00 AM to 5:00 PM EST, Monday through Friday. All performance of the work will take place offsite. Eligibility is restricted to onshore vendors located in the United States. The contract period will be for one year. Bidders must submit their responses digitally via email or online, and the agency is looking for proposals to determine the budget.