Flexible Spending and Dependent Care Flexible Spending Services

The City is seeking a vendor to provide flexible spending and dependent care flexible spending services. The agency needs a program that ensures stewardship of public resources, rewards employees fairly, and complements a dynamic, progressive, and respectful work environment. The goal is to provide consistent, competitive, and reasonable benefits to employees at all levels. The scope of work requires prompt and accurate claims reimbursement turnaround, tracking, error resolution, and reporting for healthcare and dependent care claims. These claims will be submitted via debit card, paper mail, fax, or an online portal. The selected vendor must provide a toll-free call center with favorable hours, a member portal for account monitoring and claims submission, and a client portal for City management. Additionally, the vendor must prepare utilization and accounting reports, perform non-discrimination testing, and conduct ongoing audits of debit card utilization to ensure compliance with eligible expense requirements. Only onshore organizations based in the United States are eligible to bid on this opportunity. The performance of the work will take place entirely offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently looking for proposal pricing rather than specifying a set budget. All questions regarding this opportunity must be submitted no later than June 15, 2026.