COBRA, FSA, and HSA Administration Services

The issuing agency is seeking a vendor to provide comprehensive COBRA, FSA, and HSA administration services. The agency needs online web tools to facilitate enrollment, submission of expense documentation, and account balance tracking. To resolve administrative burdens, the selected vendor must handle COBRA termination letters, including early termination notices and non-COBRA payment communications. The scope of work requires the vendor to provide employee communications materials in ready-to-print formats, including benefit booklets, newsletters, and informational packets. The agency also requires the vendor to deliver web access to interactive information, new participant letters, and a fully staffed call center with representatives to assist participants. All work will be performed offsite, and the agency requires the vendor to be an onshore, USA-only organization. Bidders must submit their proposals digitally via email or online. The agency is looking for proposals to determine the budget for this project. The source document does not specify key dates or detailed evaluation criteria for this opportunity.