HR Flex Spending Account Administration Services

The agency is seeking a vendor to provide comprehensive human resources flexible spending account administration services. The agency needs to solve the challenge of managing recordkeeping, claims administration, and system integration for eligibility files. The selected vendor must handle claims adjudication with high accuracy and fast turnaround times, while managing manual, debit card, and recurring reimbursement processes. The scope of work covers COBRA and post-employment account handling, along with the coordination of reimbursements across flexible spending accounts and health reimbursement arrangements. The agency requires robust internal controls, audit processes, and reconciliation of claims against trust assets. The vendor must provide standard and ad hoc reporting, support Affordable Care Act reporting for 1095-B and Patient-Centered Outcomes Research Institute fees, and conduct dependent eligibility audits. The project demands advanced system functionality, participant and employer access, and the integration of automation and artificial intelligence where applicable. The agency requires demonstrated capability in administering both health reimbursement arrangements and health savings accounts. The transition scope includes a detailed data migration strategy for historical claims and balances, the minimization of disruption and black-out periods, and a clear transition communication strategy. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency expects the performance of all work to occur offsite. Bidders must submit their proposals digitally via email or through an online portal. The agency is looking for budget proposals to determine the cost of these services. Bidders must submit all questions regarding this opportunity no later than May 28, 2026. The evaluation will focus on the qualifications of the implementation team and the ongoing account management team, alongside the technical capabilities demonstrated in the proposal.