Utility Billing Platform

The agency is seeking a utility billing platform to replace its legacy utility billing system, associated business processes, and supporting integrations. The current system has been in place for several decades, features a high degree of customization, and relies on externally provided consumption data alongside a combination of automated and manual processes. The selected vendor must handle solution design, configuration, implementation, and planning-level data migration from legacy systems, including data validation, reconciliation, and auditability. The scope of work covers the design and implementation of data ingestion processes to support multiple external data sources with varying formats, structures, and units of measure. The agency requires integration with internal and external systems, including general ledger systems, payment processing platforms, geographic information systems, and other relevant interfaces. The project also demands support for business process alignment, workflow modernization, comprehensive system testing, end-user and administrator training, go-live planning, and post-implementation support. The agency requires reporting capabilities that allow internal staff to design, generate, and maintain reports, while ensuring critical existing reports are validated and available at or before go-live. Eligible bidders must be onshore organizations based solely in the United States. The agency expects the selected vendor to perform all work offsite at the vendor's own office location. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than June 19, 2026.