Collection Agency Services

The government authority located in Sacramento, California is seeking a contractor to provide professional collection agency services. The agency requires a partner to manage debtor accounts, locate outstanding debtors, and recover owed funds to resolve outstanding financial balances. Bidders must commence reasonable efforts to locate and contact each debtor no later than ten calendar days after receiving each account. The scope of work requires the contractor to provide customer contact and account collection information via email or by uploading it to a contractor-provided secure website. The contractor must submit monthly activity reports detailing the account number, invoice number, payment amount received, and the payment date. Additionally, the contractor must maintain written records of all record layouts, testing scripts, resolved system issues, and resolution methods to minimize service disruptions. The contractor must assume responsibility for all costs associated with preparing books and records for audits. The agency requires all performance of the work to take place offsite. Eligible bidders must be located onshore within the United States. The agency is establishing a contract period of one year. The budget for this initiative is open, and the agency is looking for proposals to determine the cost. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.