Visitor Assistance Program Services

The Hawaii-based government authority is seeking a vendor to promote, develop, and conduct a Visitor Assistance Program. This program will provide and coordinate services to visitors who are victimized by crime or experience other adversities while traveling. The agency needs to solve the problem of supporting visitors during crises by offering medical support services, law enforcement coordination, airline issue resolution, and assistance in obtaining acceptable identification. The program also aims to provide visitor information, education, emotional support, guidance, and prevention efforts targeting health and safety issues. The scope of work requires direct visitor assistance to respond to referrals involving visitors affected by crime, accidents, medical emergencies, death, or bereavement situations. The selected vendor must facilitate or provide emergency support services, including transportation to airports or medical facilities and temporary lodging coordination. Additionally, the project covers maintaining active working relationships with law enforcement agencies, hospitals, and healthcare providers. The vendor must participate in stakeholder engagement activities supporting visitor safety and maintain accessible intake and response mechanisms such as phone lines, referrals, and partner networks. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency specifies that the performance of the work will take place offsite. The authority is looking for proposals to determine the budget, and the source document does not disclose specific evaluation criteria or key dates.