Case Management Services

The Hawaii-based government authority is seeking a vendor to provide comprehensive case management services to assist older adults experiencing diminished functioning capacities, personal conditions, or other challenging characteristics. This initiative aims to solve the problem of coordinating care and accessing services for vulnerable older adults who require assistance from compensated service providers or family caregivers. The selected provider must assure the completeness and accuracy of caregiver-related documents, develop an appropriate mechanism for intake, service delivery, monitoring, and evaluation, and establish tailored service plans based on assessments of client and caregiver needs. The scope of work requires the utilization of a database system for all case management activities, including the immediate assignment of a case manager within the database upon case acceptance. Eligible bidders must be onshore organizations based in the United States. The agency will allow the performance of all work to be conducted offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency has not disclosed a specific budget and is looking for proposals to determine the cost of services. Clarification questions regarding this opportunity must be submitted no later than May 29, 2026.