IT and Telecommunications Managed Services

The agency is seeking a vendor to provide IT and telecommunications managed services to maintain a robust, high-availability, and reliable platform. The selected partner must operate and maintain the facility as efficiently as possible while providing the flexibility to expand and enhance capabilities with minimum disruption to day-to-day operations. The agency requires the vendor to identify and manage risks early, protect service continuity, manage user expectations, and maintain an accurate documentation suite reflecting the as-configured production environment at all times. The scope of work includes keeping the agency informed on technology roadmaps, providing regular updates on upgrade paths to mitigate end-of-life platform risks, and reviewing existing network use and vendor support. The agency also requires the vendor to maintain architectural integrity through robust security controls, as well as design, supply, install, and maintain new products and services as operational requirements demand over the contract term. All performance of the work must take place onsite at the agency facility. Bidders must meet the eligibility requirement of being onshore and located in Ireland only. The agency is looking for proposals to determine the budget for this contract. Bidders must submit their responses digitally via email or online, though the source does not specify key dates or detailed evaluation criteria.