Information Technology Services

The government authority located in St. Paul, Minnesota is seeking a vendor to provide comprehensive information technology services. The agency needs to resolve ongoing technical demands by securing reliable help desk support, device management, onsite staffing, network management, server infrastructure maintenance, and disaster recovery services. The scope of work covers a twenty-four-seven ticketing system accessible via web, email, and phone to handle password resets, enrollment support, and access management. The selected vendor must manage the imaging, configuration, deployment, decommissioning, patching, and hardware repair for all staff devices, Chromebooks, and shared classroom devices. Onsite staffing requirements include daily end-user support, ticket escalation, and technical setup for board meetings, school events, parent nights, and graduation. Network management duties involve monitoring and optimizing firewalls, switches, routers, and wireless access points, alongside maintaining topology diagrams and configuration backups. The agency also requires monitoring, patching, and maintenance for all on-premises and cloud servers, including coordination of E-Rate approved server replacements. Daily backups must be performed for all critical data, including server data, Google Workspace, and administrative systems like Egnyte. Eligibility is strictly limited to onshore vendors located within the United States. The performance of all contracted work must take place onsite at the agency facilities in St. Paul, Minnesota. Bidders must submit their proposals digitally via email or through the designated online portal. The agency has not disclosed a set budget and is looking for cost proposals within the submissions. Key dates and specific deadlines are not detailed in the issuing documents.