Specialized Transportation Services Operating Assistance Program Services

The Detroit-based government authority is seeking a vendor to provide specialized transportation services operating assistance program services. The agency needs to deliver safe, reliable, and equitable non-emergency, demand-response transit services to seniors and persons with disabilities. This program aims to increase accessibility and mobility options for these vulnerable populations while maintaining high customer satisfaction and service quality. The scope of work requires the selected provider to manage and operate these specialized transportation services within specific constraints, including funding limits, vehicle availability, and fluctuating service demand. The provider must ensure full compliance with all program requirements and possess the capacity to meet projected rider demand. Operating hours for the service will fluctuate based on rider needs and specific program requirements. Bidders must be onshore organizations based in the United States. The agency requires the selected vendor to perform all administrative and operational work offsite at the vendor's own office location. The agency is currently looking for proposals to determine the budget and has not disclosed a pre-set funding limit. The agency will evaluate proposals based on the bidder's ability to meet projected demand, maintain service quality, and ensure regulatory compliance. Interested parties must submit all questions regarding this opportunity no later than June 8, 2026.