Employee and Family Assistance Program and Digital Wellness Services

The government authority in Nova Scotia is seeking a vendor to provide an employee and family assistance program alongside digital wellness services. The agency requires these services to be delivered through multiple modalities, including in-person, telephonic, video, and virtual options such as a mobile application and an online self-service portal. The goal is to address the unique needs of various individuals and diverse groups across the province, including those in isolated, rural, and remote locations. The scope of work covers professional counselling, critical incident services, and transition planning support for users who require longer-term care. The agency requires that qualified professional counsellors and medical professionals deliver all counselling services. In-person counselling locations must be accessible to users of all abilities, designed to maintain privacy and confidentiality, and situated in appropriate environments. The selected vendor must accommodate and support user preferences regarding their choice of professional counsellor. Additionally, the scope includes specialized professional counselling, consultation, and advisory services tailored for senior leaders, managers, and supervisors. Performance of the work must take place onsite within Canada. Eligible bidders must be onshore entities located in Canada. The agency accepts digital bid submissions via email or through their online portal. The agency has not disclosed a specific budget and is looking for proposals to define the financial parameters. The source document does not specify the evaluation criteria or key dates for this opportunity.