Professionals Mental and Behavioural Health Services- Budget - Up to 500,000 USD.

The government authority located in Cleveland, Ohio is seeking professionals to provide mental and behavioral health services. The agency needs to solve the challenge of identifying, assessing, and managing emergency calls that involve individuals experiencing mental or behavioral health crises. The ultimate goal is to support the agency in providing a non-law enforcement care response when possible. The scope of work requires providing two licensed mental and behavioral health professionals to deliver on-site support within the agency communication center. These professionals will assist 911 call takers and dispatchers by offering real-time consultation and de-escalation support to callers during active calls. Additionally, the personnel must coordinate with community mental and behavioral health resources and crisis response teams to ensure appropriate referrals. The requested services also include collecting and maintaining data on interventions, call outcomes, and referrals. The selected provider must submit monthly and periodic reports on program data and performance to designated program partners. Finally, the professionals must analyze the collected data and provide recommendations for improving the agency's mental and behavioral health crisis response protocols. Eligibility is restricted to onshore organizations based in the United States. All performance of the contracted work must take place on-site at the agency's facility. Bidders may submit their proposals digitally via email or through an online portal. The agency has established a budget of up to 500,000 USD for this initiative. A non-mandatory pre-bid meeting will take place on May 27, 2026. All questions regarding this opportunity must be submitted no later than June 3, 2026, and the final proposal submission deadline is June 12, 2026.