Third Party Administrator Services

The City of Houston is seeking a vendor to provide third party administrator services for builder's risk claims adjusting. The agency needs to establish a single, centralized adjusting process for all builder's risk claims to ensure consistency across multiple subscribing carriers. This centralized approach aims to reduce administrative inefficiencies and conflicting claim determinations that typically arise from using multiple adjusting firms. The scope of work requires the selected vendor to provide staffing, claims handling procedures, communication protocols, and reporting capabilities. The vendor must deliver timely responses, investigations, and evaluations of claims, including the ability to mobilize quickly following a loss event. The agency also requires accurate claim documentation, cost estimation, and reserving practices to protect the city's financial interests through fair and well-supported claim settlements. To ensure smooth operations, the project covers proactive communication with the city, broker, carriers, and project stakeholders throughout the lifecycle of each claim. The agency expects the selected administrator to minimize project disruption by resolving claims efficiently and coordinating effectively with contractors. The work will be performed offsite, and the contract period will span three years. Eligibility is restricted to onshore organizations based in the United States. The agency is looking for proposals to determine the budget for these services. Bidders must submit all questions regarding this opportunity no later than June 17, 2026.