Collection Agency Services

The government authority located in Sacramento, California is seeking a contractor to provide professional collection agency services. The agency requires a partner to locate and contact debtors, manage account collections, and provide secure information exchange. This initiative aims to recover outstanding debts efficiently while maintaining meticulous records and minimizing service disruptions. The scope of work covers initiating contact with each debtor within ten calendar days of receiving an account. The contractor must provide customer contact and account collection information via email or by uploading it to a secure, contractor-provided website. Additionally, the contractor must submit monthly activity reports detailing account numbers, invoice numbers, payment amounts received, and payment dates. The contractor must maintain written records of all record layouts, testing scripts, resolved system issues, and resolution methods. The agency requires the contractor to bear all costs associated with preparing for audits of these books and records. The contract term spans a period of one year, and the performance of all work will take place offsite. Eligibility is restricted to onshore entities located within the United States. The agency is looking for proposals to determine the budget and financial structure of the contract. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.