Flexible Spending Account (FSA) Administration Services

The agency is seeking a qualified vendor to provide comprehensive flexible spending account administration services. The selected provider will manage both healthcare and dependent care programs, which includes maintaining participant account records, processing enrollments and elections, and managing qualifying life event changes. The agency requires this solution to streamline benefit administration and ensure full compliance with internal plan documents. The scope of work covers claims processing, debit card services, and participant account management. The vendor must process manual and electronic claims, adjudicate claims in accordance with Internal Revenue Service regulations, and issue reimbursements via direct deposit or check within established turnaround standards. Additionally, the provider must deliver an compliant debit card program, support card issuance and replacement, and offer mobile and online account access for participants. Bidders must perform all work onsite and must be located onshore within the United States. The agency accepts digital proposal submissions via email or through an online portal. The agency has not disclosed a specific budget and is seeking cost proposals from interested bidders to evaluate pricing structures.