Non-ADA Alternative Paratransit Services

The Central Ohio Transit Authority in Columbus, Ohio is seeking a vendor to provide Mainstream on-demand, non-ADA alternative paratransit services. This customer-choice service accommodates paratransit-eligible customers on a space-available basis and does not fall under Americans with Disabilities Act mandates. The agency aims to offer a flexible transportation option where customers can book rides with a single call, eliminating two-step processes or mandatory transfers. The scope of work requires the provider to accept same-day ride requests with as little as one hour of advance notice, as well as advance bookings up to 30 days ahead. Passengers must be allowed to bring guests free of charge when space permits, and customers must have access to a will-call option for return trips if reserved in advance. The service structure must allow customers to cancel rides up to two hours before scheduled pickup without penalty, while cancellations after this window will result in a customer co-pay charge. Eligible bidders must perform all work onsite within the United States. The agency accepts digital proposal submissions via email or through their online portal. The agency is currently looking for proposals to establish the budget and pricing structure for these services, though specific evaluation criteria and key dates are not detailed in the initial solicitation.