Voluntary Employee Benefits Broker Service

The agency is seeking a qualified vendor to provide voluntary employee benefits broker services for a Section 125 Plan on behalf of one or more insurance carriers. The selected vendor must solve the challenge of managing voluntary supplemental employee benefits, administrative data processing, and payroll deductions under Section 125. The scope of work requires the vendor to establish a toll-free customer service telephone line for plan participants to access on an as-needed basis. The project covers comprehensive administrative services, including data processing capabilities and the storage of documentation such as employee change forms, election reports, benefits statements, and payment explanations. The vendor must process and administer all new and existing payroll deductions with insurance companies for payroll-deducted insurance products. To streamline financial operations, the agency requires consolidated monthly billings with plan recaps that allow payroll departments to submit either a single ACH payment or individual checks to each carrier. The selected broker must provide qualified plan counselors, preliminary planning, management meetings, group meetings, enrollment support materials, and potential one-on-one enrollment support. The agency requires annual surveys of insurance product performance and status to ensure products remain qualified under Section 125 and carriers maintain proper ratings. A health insurance consultant must ensure all plans remain in compliance and provide recommendations prior to the benefits enrollment period. The agency currently provides benefits through specific companies and requires the continuation of coverage through the current plan year ending December 31, 2026. The scope of benefits includes COBRA administration, dependent care, and MetLife group cancer coverage. The contract period will span two years, and performance of the work may occur onsite or offsite. Eligibility rules dictate that the third-party administrator must be licensed as a third-party administrator and must be an onshore, USA-only organization. The agency is looking for proposals to determine the budget for these services. Bidders must submit all questions regarding this opportunity no later than June 25, 2026.