Non-ADA Alternative Paratransit Services

The Central Ohio Transit Authority in Columbus, Ohio is seeking a vendor to provide Mainstream on-demand, non-ADA alternative paratransit services. This customer-choice service accommodates paratransit-eligible customers on a space-available basis and does not fall under Americans with Disabilities Act mandates. The agency aims to offer flexible transportation options, allowing customers to book rides from thirty days in advance down to one hour before the requested pickup time. The scope of work requires the provider to manage a single-call booking system that eliminates two-step processes and mandatory transfers for eligible customers. Passengers must be permitted to bring guests free of charge when space allows, and they must have access to a pre-reserved will-call option for return trips. The service structure must allow customers to cancel rides up to two hours before pickup without penalty, while late cancellations will trigger a customer co-pay. Bidders must perform all contract work onsite within the United States. The agency is accepting digital proposal submissions via email or online portal. The agency has not disclosed a specific budget and is looking for cost proposals within the bids.