Collection Agency Services

The University of Minnesota is seeking a contractor to provide university-wide collection agency services. The agency needs to recover outstanding debts while maintaining positive relationships with debtors through appropriate outreach strategies. The problem to be solved involves managing various debt types, including tuition and fee receivables, auxiliary services charges like housing and meal plans, and specialized medical debt from a federally qualified health care center serving low-income patients. The scope of work requires the contractor to accept accounts as third-party referrals regardless of balance size or age. The agency is requesting first-party collections, early intervention, pre-collect services, and soft-touch outreach such as text messages and reminders focused on payment plans and financial aid. The contractor must support secure, automated electronic file transfers and process account adjustments within twenty-four hours of notification. Eligibility is strictly limited to onshore, United States organizations. The contractor will perform all work offsite. The agency is looking for proposals to determine the budget and has not provided specific evaluation criteria or key dates in the initial request.