Flexible Spending Account and Commuter Benefits Administrator Services

The government authority located in Oakland, California is seeking a vendor to provide comprehensive administration services for its Flexible Spending Account plans and Commuter Benefit Programs. The agency needs to solve the challenge of managing Health Care FSA, Dependent Care FSA, and Commuter transit and parking benefit programs in strict accordance with plan documents and applicable laws. The selected administrator will ensure seamless plan execution, secure data handling, and compliant claim processing for all benefit participants. The scope of work covers administrative services including plan document preparation, summary plan descriptions, amendments, and required notices. The agency requires the vendor to receive, review, adjudicate, and process participant claims in accordance with Internal Revenue Service rules, while also providing debit card services and managing participant balances, forfeitures, and rollover provisions. Additionally, the project covers the administration of participant commuter elections, implementation planning with data migration, and the provision of secure web-based portals, mobile applications, and dedicated customer service support. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency allows the performance of the work to be conducted offsite, and bidders must submit their responses digitally via email or through an online portal. The evaluation will focus on the bidder's ability to deliver secure electronic enrollment capabilities, post eligibility and payroll deduction reports, and provide comprehensive participant communication materials. The agency has not disclosed a specific budget and is looking for proposals to determine the cost of these services. A key date for this procurement is the pre-bid meeting, which the agency will hold on June 15, 2026.