Homeowners, Flood Insurance Tracking and Payment Service

The Rhode Island government authority is seeking a vendor to provide comprehensive homeowners and flood insurance tracking and payment services. The agency needs to solve the administrative challenges of tracking hazard and flood insurance declaration pages, managing policy cancellations, and ensuring all insurance invoices are paid on time. This initiative aims to streamline document tracking, custodial services, and payment processing while maintaining high customer service standards. The scope of work covers tracking missing documents, including master condominium policies, and performing the necessary research and outreach to collect them. The selected vendor must manage the process for placing customers on lender-placed insurance and oversee the relationship with the agency's force-placed insurance carrier. Additionally, the vendor must provide phone-based customer service to the agency's customers and establish electronic options for borrowers, insurance companies, and insurance agents to submit requested documents. The agency requires an online-based system for viewing bills, declaration pages, and reporting, which must be accessible to staff for reviewing and downloading documents. The vendor must scan and upload all received paper invoices to this web-based platform and provide a weekly report that processors can use to pay hazard and flood insurance bills. Furthermore, the vendor must handle payment processing for insurance invoices and possess the capability to update loan-level disbursement transactions directly in the agency's loan servicing system. Eligible bidders must be onshore organizations located within the United States. The agency requires the performance of all work to occur offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is currently looking for proposals to establish the budget for this project. The source document does not specify key dates or explicit evaluation criteria for this opportunity.