Collection Agency Services

The University of Minnesota is seeking a contractor to provide university-wide collection agency services. The agency needs to manage the recovery of outstanding debts, which primarily consist of tuition and fee receivables, auxiliary services charges like housing and meal plans, and medical debt from a federally qualified health care center serving low-income patients. The goal is to resolve these outstanding balances while maintaining appropriate handling of student accounts, including managing holds on transcripts or registration and adhering to specific requirements for medical debt. The scope of work covers third-party referrals, first-party collections involving early intervention and pre-collect services, and soft-touch outreach such as text messages and reminders focused on payment plans and financial aid options. The contractor must accept accounts regardless of balance size or age and must process account adjustments within twenty-four hours of notification. The agency requires the contractor to support secure, automated electronic file transfers for data exchange, with a strong preference for compatibility with systems such as Banner, PeopleSoft, ECSI Sal-net, and Workday. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to be conducted offsite. The agency is currently looking for proposals to determine the budget and has not disclosed a specific budget limit or key dates in the initial request.