Payments, Billing, Refunds and Receivables Processing Service

The government authority located in Beaver Street, New York, is seeking a qualified contractor to provide payments, billing, refunds, and receivables processing services. The agency needs to solve the challenge of validating, aggregating, and consolidating agency files, matching those payment totals to a single payment made via Fedwire, and producing a consolidated output file to post payment records to taxpayer accounts. The contractor must designate a customer service or account manager to serve as the primary point of contact for all service-related issues. The scope of work requires the contractor to receive the advice file no later than the tax due date for each tax period. The agency expects this advice file to be transmitted and to pass all validations within four business days after the wire date. The contractor must perform all work offsite and submit monthly invoices to the agency no later than thirty days after the close of the reporting month. Eligible bidders must perform all work onshore within the United States. Bidders must disclose all third-party relationships in connection with the project and detail the specific services to be provided by those third parties in the proposal. The agency is looking for proposals to determine the budget, and the contract period will run for six years.