EMS Billing Service

The agency is seeking a vendor to provide timely and accurate billing and accounts receivable services for emergency medical treatment and transport services. The selected provider must manage billing operations on a case-by-case basis, follow up on rejected, denied, and inactive claims, and ensure accurate coding of medical claims. The project requires maintaining appropriate accounting procedures to reconcile deposits, receivables, billing activity, patient accounts, adjustments, and refunds. The scope of work includes providing customer service and patient support through a designated liaison, a toll-free telephone number, and payment arrangement services. The agency requires the vendor to establish arrangements with hospitals to obtain patient demographics and insurance information, while also assisting with Medicare, Medicaid, and other insurer provider enrollment forms. Additionally, the vendor must provide comprehensive reports, grant the agency real-time, read-only electronic access to billing records, and explore options to bill, collect, or subcontract for Fire/Rescue-related responses. Eligibility is restricted to onshore organizations based in the United States. The performance of all contracted work will take place offsite. The agency is currently looking for proposals to determine the budget, and specific key dates are not detailed in the source procurement information.