Operational Audit Services

The government authority in Lansdale, Pennsylvania is seeking operational audit services to evaluate its current efficiencies, infrastructure, and technology utilization. The agency needs to solve operational challenges by obtaining a comprehensive review of its fleet, equipment, facilities, and garage operations. The selected contractor will analyze traffic flow, bus parking configuration, mechanic workspaces, fueling access, and dispatch operations to improve safety and operational efficiency. The scope of work also requires a thorough workforce and staffing analysis to address recruitment and retention issues. The agency is asking for an assessment of current hiring practices, turnover trends, absenteeism, overtime utilization, and retention strategies for drivers, aides, mechanics, and dispatch staff. Additionally, the contractor must perform a technology and software review, a financial and cost analysis, and a departmental feasibility and demographic analysis. The agency requires strategic assistance to prepare for future contracted service requirements. This includes professional support in drafting the Request for Proposal for contracted bus services intended for the 2028-2029 school year, with drafting expected to begin in Spring 2027. The contractor will deliver optimization and efficiency recommendations based on the audit findings. Eligibility is restricted to onshore organizations based in the United States. The agency expects the performance of the work to take place offsite. Bidders must submit their responses digitally via email or through an online portal. The agency has not disclosed a specific budget and is looking for proposals to establish the cost.