Payments, Billing, Refunds and Receivables Processing Service

The government authority located in Beaver Street, New York, is seeking a qualified contractor to provide payments, billing, refunds, and receivables processing services. The agency needs to solve the challenge of validating, aggregating, and consolidating agency files, matching those payment totals to a single payment made via Fedwire, and producing a consolidated output file to post payment records to taxpayer accounts. The contractor must designate a customer service or account manager to serve as the primary point of contact for all service-related issues. The scope of work requires the contractor to receive the advice file no later than the tax due date for each tax period. The agency expects this advice file to be transmitted and to pass all validations within four business days after the wire date. The contractor must perform all work offsite and submit monthly invoices to the agency no later than thirty days after the close of the reporting month. Bidders must be located onshore within the United States to be eligible for this opportunity. Proposals must disclose all third-party relationships connected to the project and detail the specific services those third parties will provide. The agency is looking for budget proposals to determine the cost, and the resulting contract period will run for six years.