Third Party Collection Services

The Transportation Corridor Agencies in Irvine, California, require a qualified vendor to provide comprehensive, compliant, and customer-focused third-party collection services. The agency is seeking to recover delinquent toll violations, unpaid tolls, penalties, administrative fees, and negative FasTrak account balances. Eligible accounts for collection include unpaid tolls, penalties, administrative fees, out-of-state violations subject to legislative authority and legal approval, and other receivable categories approved in writing during the contract term. For the initial account setup, the agency requires the selected vendor to acknowledge receipt of files, report any discrepancies, and load accounts into its collection system. The vendor must also validate data completeness and integrity while establishing internal tracking and audit controls. The agency is limiting eligibility to onshore organizations based in the United States, and the performance of all work must occur offsite. The agency is issuing this opportunity with a contract period of four years. Bidders must submit all questions regarding this procurement no later than June 18, 2026. The agency is looking for proposals to determine the budget and will accept responses digitally via email or online submission.