Billing and Electronic Patient Care Reporting Services

The issuing agency is seeking a vendor to provide comprehensive billing and electronic patient care reporting services for emergency medical transport. The agency needs to solve the problem of managing, training, and overseeing the processing of incident information, invoicing, and collecting fees for transporting Emergency Medical Service patients. The scope of work covers a complete billing and accounts receivable management system, HIPAA-compliant security with personnel access controls, and web-based reporting for billing, collection, and crew documentation. The selected vendor must provide training to agency personnel on the billing technology and proper documentation practices to improve collections and compliance. The agency is also requesting ongoing management and oversight of the billing processes, which includes giving feedback on personnel performance and delivering at least quarterly revenue assessments with recommendations for improvement. Bidders must provide detailed background information on their firm, including history, ownership, organizational structure, headquarters location, and the number and location of offices performing billing and collection processes. Eligibility is restricted to onshore organizations based in the United States of America. The agency requires the performance of all work to be conducted offsite. The agency has not disclosed a specific budget and is looking for proposals to define the cost. Bidders must submit all questions regarding this opportunity no later than June 17, 2026.