Billing and Electronic Patient Care Reporting Services

The agency is seeking a vendor to provide comprehensive billing and electronic patient care reporting services for emergency medical transport. The agency needs to solve the problem of managing, training, and overseeing the processing of incident information, invoicing, and collecting fees for transporting Emergency Medical Service patients. The selected vendor must deliver a complete billing and accounts receivable management system that includes HIPAA-compliant security and web-based reporting capabilities. The scope of work requires the vendor to provide training to agency personnel on the billing technology and proper documentation to improve collections and compliance. The vendor must manage and oversee the billing and collection processes, which includes giving feedback to the agency's administration on personnel performance. Additionally, the vendor must provide at least quarterly revenue assessments with recommendations for improvements. Bidders must be onshore organizations based in the United States, and the performance of the work will take place offsite. Proposals must include background information on the firm, such as history, ownership, organizational structure, and the locations of offices performing the billing processes. The agency is looking for budget proposals to determine the cost of these services, and all questions regarding this opportunity must be submitted no later than June 17, 2026.