IBM SoftwareXcel Enterprise Edition Support Service

The agency is seeking a qualified vendor to provide IBM SoftwareXcel Enterprise Edition Support Service for a contract period of one year. This service must enable the agency to perform electronic searching of IBM's database of problems, download fixes directly from IBM, and submit defects and problems to IBM. The requested support must also allow the agency to escalate problems to a severe level with IBM, perform online status checks of problems, receive notifications of alerts and errors, and submit questions for clarification to IBM. Eligible bidders must be onshore, United States organizations only. The agency requires the performance of all work to be conducted offsite. The agency is looking for proposals to determine the budget for this project, and no specific key dates or evaluation criteria are provided in the solicitation.