Salesforce Customer Relationship Management System

The authority is seeking a Salesforce Customer Relationship Management (CRM) system to support its mission of delivering safe, dependable, and customer-focused transportation services. The agency requires a solution that ensures continued innovation, reliability, and seamless connectivity. The selected vendor must provide all software updates, upgrades, enhancements, and new features developed during the course of the agreement. The scope of work covers phone support during business hours from 8:00 AM to 5:00 PM EST, Monday through Friday, as well as innovation and process improvement recommendations. The agency also requires environment and release management, Nintex Drawloop software, Validity de-duplication software, and governance and communication services. Additionally, the project includes security compliance, access management, support for dependent and integrated systems and interfaces, and training and knowledge transfer. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency expects the performance of the work to take place offsite. The authority is looking for budget proposals from bidders, and specific evaluation criteria or key dates are not detailed in the procurement notice.