Taxi Transportation Services

The Arrowhead Regional Medical Center in Colton, California requires taxi transportation services to transport discharged patients from the facility to their homes or other specified locations. The agency needs to solve the problem of securing reliable, non-emergent transportation for patients, ensuring that only one patient is transported at a time. To meet this need, the selected vendor must provide adequate staffing to respond to all transportation requests twenty-four hours a day, seven days a week. The scope of work requires the provider to respond to all calls within thirty minutes and advise agency staff of vehicle availability and anticipated service times. The agency demands a guaranteed maximum response time of two hours from the moment the transport call is placed to the actual time of transport. Additionally, the provider must implement a notification system that allows the agency to track transports adequately. Only organizations based in the United States are eligible to bid on this opportunity, and the performance of all transportation work must occur onsite in Colton, California. The agency is looking for proposals to determine the budget and will award a contract with a performance period of five years. Bidders must submit all questions regarding this opportunity no later than June 24, 2026.