Property Management Services

The City of Oshkosh, Wisconsin is seeking comprehensive property management services for City Center, a large, mixed-use, multi-tenant commercial property. The agency needs to protect this municipal asset, support tenant relationships, maintain a safe and attractive environment, and ensure efficient day-to-day operations. To solve these management challenges, the agency requires professional, responsive, and proactive oversight of leases, vendors, and financial reporting. The scope of work covers the assignment of a dedicated property manager and backup personnel to develop and implement management procedures, communication protocols, and service standards. The selected provider must handle work order management, response tracking, preventive maintenance scheduling, and 24/7 emergency contact availability for urgent building matters. Additionally, the agency requires tracking and resolution of tenant complaints, periodic tenant satisfaction outreach, and the utilization of technology platforms for work orders, tenant communication, and reporting. Financial management responsibilities include delivering monthly operating statements, management reports, cash flow monitoring, and forecasting. The provider must also track revenues, expenses, accounts receivable, and budget variances. Eligible bidders must be onshore organizations based in the United States of America, and the performance of the work will take place offsite. The agency has not disclosed a specific budget and is looking for proposals to determine the cost of these services.