NetApp HCI System

The Department of Veterans Affairs requires a NetApp HCI system to serve as the virtual server infrastructure for medical and special purpose systems at the facility. The agency is seeking ongoing support services, software coverage, parts, and labor to maintain this infrastructure. The selected contractor must resolve the challenge of maintaining continuous, reliable operations for these critical medical systems. The scope of work covers 24/7/365 technical telephone support and onsite technical support from 7:30am to 4:00pm PST. The agency requires access to all generally released software updates and patches. The contractor must supply all necessary OEM-manufactured hardware and software parts, as well as all labor associated with repairs resulting from normal wear and tear or outright failure. The agency mandates that the contractor acknowledge telephone service requests within a two-hour response time. Eligible bidders must be onshore organizations based solely in the United States. The contractor must perform the work offsite at their own office premises rather than at the agency facility. The agency is currently looking for proposals to establish the budget for this procurement. The source document does not specify the evaluation criteria or key dates for this opportunity.