Social Services Transportation Disadvantaged Program Services

The Monroe County Transit Authority in Key West, Florida is seeking a contractor to provide comprehensive paratransit services for its social services transportation disadvantaged program. The agency needs to solve the challenge of delivering reliable door-to-door or curb-to-curb transportation to eligible residents who lack access to standard transit. The selected contractor will manage all scheduling, dispatch, routing, and real-time trip management using modern technology-based platforms. The scope of work covers client registration, eligibility verification, and rider records management, including tracking requested, provided, and declined rides. The agency requires the contractor to provide adequate client support services that allow passengers to request, schedule, confirm, or cancel transportation via telephone, email, digital scheduling software, mobile applications, or client portals. The contractor must perform all administrative and dispatch work offsite, utilizing their own technology-based customer service platforms. Eligible bidders must be onshore organizations based in the United States. The agency is looking for proposals to establish a budget and will award a contract for a period of one year. Bidders must submit all questions regarding this opportunity no later than July 7, 2026, and may submit their final responses digitally via email or through the designated online portal.