Personnel Flight Support Services

The United States Space Force at Patrick Space Force Base in Florida is seeking a contractor to provide personnel flight support services for its workforce. The agency requires top-quality, customer-oriented personnel services to establish and maintain an efficient customer service capability. The selected provider must deliver all management, personnel, transportation, supervision, and other items and non-personal services necessary to fulfill these requirements. The scope of work covers managing customer inquiries and complaints, with a strict requirement to respond within three business days if an immediate response is not possible. The contractor must follow up on all inquiries and complaints until they are fully resolved. Additionally, the personnel must advise and direct customers to other appropriate agencies within the organization and base-wide as required. Eligibility is limited to onshore organizations based in the United States. The agency requires all work to be performed onsite at Patrick Space Force Base. The agency is currently looking for proposals to determine the budget and has not disclosed a specific funding range or key deadline dates in the initial announcement.